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Terms & Conditions

Woodpecker T&C


At Woodpecker we try to ensure that we can give a variety of real specials to our customers.

These specials are subject to availability and once all stock is sold or promotional period is over we can not extend or supply “raincheck” for this specials.

If you have any queries on these special please do not hesitate to contact us directly on 1300 136 564 or email info@woodpecker.com.au and we will endeavour to answer your questions as quickly and as accurately as possible.

Please do check in with our specials as they do constantly change.

Woodpecker General Terms and Conditions

    1. We make every effort to ensure that the pricing and the product information on our website, cataologues and advertisements are correct and up to date. To the extent permitted by law, any typographical, clerical or other omission in the sales literature, descriptions, features, specifications, quotation, pricing, acceptance or offer, invoice or other document or information issued by us will be subject to correction without any liability on our part. While every effort is made to ensure the accuracy of a product’s descriptions, features, specifications, quotation, pricing, it remains the purchaser’s responsibility to verify that all the product information associated with the product is correct.
    2. Note “All prices shown on website are supply only and do not include installation. The prices are UNIT ONLY prices and do not include any additional extra’s that maybe required to operate the unit, such as flue kits, fascia’s, remote controls, media, hearths, mantels, ducting, brackets, etc.
    3. All heating capacities on this website are in building squares. All heating capacities depend on factors such as building characteristics, quality of insulation and climatic zone – used as a guideline from manufacturers
    4. Returns – Standard goods will not be accepted for return unless with our prior agreement. All goods returned will be subject to a handling charge of 30% of the value of the goods. Goods and packaging must be in original condition, free from damage and blemishes. ‘Made to order’ goods which are received in good order and condition are non-returnable.
    5. Returns – All goods (including sale items), whether despatched or not, are subject to a 30% restocking fee due to change of mind.
    6. Note “We will not be beaten on any writen quote” applies to goods only – not installation. All goods must be exactly the same current code and product name. All competitive quotes must be on official company documentation. ” We will not be beaten on any written quote” does not apply to online or internet pricing, must be on official company quotes with letter heads.
    7. “We will not be beaten on any written quote” applies to Victorian consumers only.
    8. “We will not be beaten on any written quote” will not apply if the item quoted is below our cost price. Please see in store for further details.
    9. “We will not be beaten on any written quote” can not be applied to finance payments ie; Certegy Ezy Pay, must be full rrp
    10. All offers expires at 5pm on the nominated date (or can be extended to until stocks last on certain promotions)
    11. “We will not be beaten on any written quote” applies to the product only and does NOT apply to installation, service or freight prices.
    12. Please note that pricing and product models on our website can change please ring to ensure that the prices are still current E&OE
    13. All images used in advertising are to give an idea of what the product can look like please note that “Unit Only” does not include extras such as trims, facias, side panels remotes etc – please clarify with sales staff for costs of any extra.

The price for goods to be supplied is firm. E&OE.

    1. Purchases made over the phone using a credit card must allow a three day clear time (business days only) before pick up of good purchased. This also applies to cheque and direct deposit payments.
    2. Finance options are not available on these prices
    3. No lay-by or holds are accepted
    4. Some goods may require ordering, therefore same day pick may not be possbile. Please advise of date of collection during order processing. We cannot guarantee but will endeavour to meet your request. Confirmation will be made by phone following the sale.
    5. For all warranty information as displayed in the catalogue, please refer back to the manufacturer
    6. No rainchecks or extensions will be made on E-Newsletter prices

If we decrease the price of the goods you have purchased after we have invoiced and dispatched any items, this situation is beyond our control and we will not accept any responsibility for this action and will not be required to refund a price decrease if this does occur.

All prices quoted are inclusive of GST and are subject to change at any time at the sole discretion of Woodpecker Heating Cooling Fireplace Barebcues

  1. “One week only” or similar offers applies from the date of initial publication and can not be applied to predated quotes,order or invoices.
  2. Offers limited to one per customer unless specified differently
  3. Discounts are applied to the Recommended Retail Price not trade or already discounted items.
  4. All offers are not available with any other promotional offer or with discounted offers.
  5. Installation charges are subject to site inspection.
  6. All offers for “Free Installation” are for a standard installation for that particular unit. This is to the value of $800 or less. Any further variations to a standard installation under offer will be quoted accordingly.
  7. All Offers of “Free Installations are for addressess within a 40km radius of a Woodpecker show room.
  8. All advertised offers are for “Unit Only” unless specified
  9. All advertised Offers for “Free Flue Kit” is for a standard flue kit or specified flue kit on offer and in accordance to the particular unit.
  10. To be eligible for any promotional offers goods must be ordered and paid for in full by 5pm on the nominated date of the promotion.
  11. Any prizes do not include delivery.
  12. All prizes and offers are limited to one per customer. Unless specified differently.
  13. All offers will not be extended past nominated date or terms extended for any reasons.
  14. All offers are for cash & carry purposes only – no offers available to finance options
  15. No rainchecks apply
  16. Any goods won or given through promotions can not be returned and/or transferred or redeemed for cash or any other products than those nominated.

SERVICE AND MAINTENANCE

    1. Please note that servicing of any products does not include repair work. Repairs are billed separately or may have to be referred back to the manufacturer.
    2. Please be aware that certain brands we sell require that the unit be serviced within a specific time frame in order to validate the complete manufacturers warranty. Please refer to manufacturers terms and conditions before and after purchase.

GIFT VOUCHER

      1. Gift cards are non refundable and not redeemable for cash.
      2. Lost or stolen cards will not be replaced or refunded.
      3. Cards past the expiry are invalid and will not be accepted.

SENIORS CARD

      1. Receive a 10% discount off the RRP of heating and cooling products (not in conjuction with any other offer) EXCLUDES WEBER PRODUCTS OR SERVICE AND INSTALLATION
      2. No discounts for purchases made on Certegy finance
      3. No discount will be accepted without proof of Seniors card and drivers license. Both details must match
      4. Name on the card must match the person making the transaction

You can view the full Terms & Conditions of SALE by downloading the PDF here.