Our people are the life blood of our family. They all share the same vision for delivering passion and enthusiasm in all aspects.

Position: Full time Location: Mornington

Service & Warranty Coordinator HVAC

We are looking for an experienced Service & Warranty Coordinator with a good work ethic and who is customer focused to join the Woodpecker team.


For over 25 years Woodpecker have been supplying and installing heating and cooling solutions along with service and repair on the Peninsula and throughout Melbourne

We specialise in Gas Log Fireplaces, Wood Combustion Heaters, Ducted Heating, Air Conditioning, Evaporative Cooling and Hydronic Systems.

We are looking for an experienced service and warranty coordinator. Ideally you will have knowledge or experience in HVAC or plumbing. Or if you are from an equally fast paced customer focused service industry we would like to hear from you.This role is located in our Mornington head office.


Ideal applicants who have a strong technical knowledge would be an advantage. You will be a team player with great customer service skills and exceptional phone manner; you will enjoy working in dynamic fast paced environment and be confident in your approach.

Requirements for the role would include:

  • Answering incoming service calls
  • Contacting customers for work scheduling
  • Coordinating the day to day bookings for service and repair
  • Coordination and daily scheduling of the service technicians.
  • Ensure timely and accurate invoicing and receivables.
  • Submits warranty claims as necessary.
  • Generate and follow-up on service quotes and seek new business whenever possible.
  • Contacting customer base for preventive maintenance activities daily.
  • Control and monitor company service register
  • Assist in technical issue resolution through suppliers
  • Coordinate supplier training to ensure service technicians development
  • Order and control of spare parts for technicians, inventory and stores stock.
  • Daily general administrative tasks
  • Follow up ensuring customer satisfaction.

  • Skills and experience:

  • Computer Literate (preferable) in MYOB, Excel, Word, Outlook
  • Exceptional time management
  • Creative problem solving abilities.
  • Manage issues and take corrective action in an efficient and effective manner.
  • Exceptional Diary management – Outlook
  • Communicate effectively with trades, suppliers and customers
  • Technically minded and a willingness to learn
  • Experience in similar role in related industry (preferable)
  • You will be part of a great team of trades and sales people who are outgoing and driven. If you are customer focused and want to be part of a growing team, please apply.

    The Positon is located in Mornington Head Office with free onsite parking and great team environment. Close to Main street shops and public transport.

    Woodpecker is an equal opportunity employee and please note that all referees will be contacted and police checks carried out.

    Only successful candidates will be contacted.


    You will need to provide us with a cover letter, your resume, along with all your details and send to

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