Firstly re Dave Rawlings – he called me to make a time for the appointment and advised he would ring on approach to my address that day. He gave me an hr window when he said he’d be there, and he messaged me to advise he’d be there – and he was, bang on time. He was friendly, and when he’d finished, he explained the features and workings of the BBQ, what to cook and how, and suggested reading the Weber book for more detail on recipes. He used an iPad to confirm delivery – that was a nice touch – modern, efficient and no need for paper – well done Weber! Just before leaving, he observed that the LHS metal tray had a slight flaw/crease in it. He assured me that either he or the other installer would make contact asap, and be back to install a new tray. He did this about a week later, again rang me, then rang me as he was heading to my address, again on time. He fixed the problem without delay and again, was very friendly, approachable and professional. If I had more staff like this gentleman, I’d be very happy. Dave deserves this positive feedback – it is easy to complain, but when someone does a good job, the praise should follow too, and this is well deserved on Dave’s part.
Steven Frankland sold me the BBQ – I went to the store just to look – he applied no subtle pressure, explained the quality of the build, showed me how easy it was to manoeuvre, and threw in some extra’s (smoker, cleaning brush and hickory chips) which ended up being the deal maker. His knowledge of the products and his confident and easy going nature, was second to none. I was with my mother and he patiently listened to her questions and query about whether he offered a “pensioner discount” – he did this with a smile on his face, and despite there being no further discount I couldn’t help but smile thinking how well he’d handled that discourse! I was so impressed with the BBQ I also bought a cover – after all, if you are going to spend a good deal of money, you should spend a bit more to protect it.
So in all, I wish to thank you Weber – you have some amazingly talented and good people who are a credit to you. I am very impressed with the BBQ – so much so that I haven’t even cooked on it as yet, because the thought of cooking one steak or a few sausages somehow just doesn’t do the BBQ justice! I am sure though, that with the holiday season approaching, it will get plenty of use (and some jealous stares) very soon.
Thanks again – you can be assured that if I were to recommend a BBQ to friends etc, I will be recommending Weber as the best option.