Alison Fell

I rang your Oakleigh store and spoke with Rick, who described himself as ‘just the storeman’, wanting to find out more about your range of Weber BBQ’s.

Rick was friendly, polite and provided thorough information, confirming that I would be getting great value in buying the Family model, that you presently have available at a special price. He explained that I wouldn’t need to buy a gas bottle, but rather would be better served to hire one through Bunnings or 7Eleven. He also gave me some tips for adding to the smokiness of the flavour achieved with the Webers.

As I said to Rick, if he is ‘just the storeman’, the sales staff must be amazing! Has he considered a move over to sales? He really provided excellent service, and I’m looking forward to telling him in person, when I collect my BBQ on Friday.

As I mentioned on the phone, the service that I have received from Rick today far exceeds the experience that I had when I contacted BBQs Plus in Hampton.

Thanks again, and I will see you on Friday.

Alison Fell